“Tenets” (or guiding principles) One to Three of customer success are described and explained. These are “The CSM Exists to Create Value for Their Own Company”, “The CSM’s primary task is to help customers attain measurable value from using their company’s products and services” and “The CSM is a subject matter expert in how to adopt, use and realize value from their company’s products and services”.

  • The CSM Exists to Create Value for Their Own Company
  • The CSM’s primary task is to help customers attain measurable value from using their company’s products and services
  • The CSM is a subject matter expert in how to adopt, use and realize value from their company’s products and services