“Tenets” (or guiding principles) Thirteen to Fourteen of customer success are described and explained. These are “The CSM proactively seeks further sales opportunities” and “The CSM should do as little as possible – ideally nothing at all”. Advice is also provided for CSMs to reflect upon their own knowledge, skills and experience.
- The CSM proactively seeks further sales opportunities
- The CSM should do as little as possible – ideally nothing at all
- Reflecting on your own knowledge, skills and experience
