Are You Ready to Manage a Customer Success Team?
So, you've been a customer success manager for a few years now and are thinking about what's next for [...]
How to Hire Your First Customer Success Manager (or 50th)
So here you are, building the next up-and-coming SaaS tool with the ever-so-common recurring revenue model. Things are going [...]
How to Prepare for a Customer Success Interview
Congrats! You applied for a customer success position and are now preparing for your first interview. Whether this is [...]
What does 2020 hold for your career?
A few weeks ago, in the wee early hours of the morning (I think 7 am-ish here in California), [...]
Running Your Customer Success Org at Peak Efficiency
Whether we are a small bootstrapped team or a large resource-rich one, we always find ourselves having to do [...]
Moving from Support to a Career in Success
Say you’ve built a career supporting customers. It’s what you enjoy, or in the least have fallen into. Now, [...]
