Measuring Customer Success
A discussion about the importance of measurement, followed by descriptions for the KPIs (key performance indicators) that are most commonly [...]
PCSMA Module 8 Workbook 4
The fourth of four workbooks covering Certified CSM Professional Module Eight: PCSMF6: Value Realization Download
PCSMA Module 8 Workbook 3
The third of four workbooks covering Certified CSM Professional Module Eight: PCSMF6: Value Realization Download
PCSMA Module 8 Workbook 2
The second of four workbooks covering Certified CSM Professional Module Eight: PCSMF6: Value Realization Download
PCSMA Module 8 Workbook 1
The first of four workbooks covering Certified CSM Professional Module Eight: PCSMF6: Value Realization Download
Value Realization Challenges and Changes
A tool designed for use during Practical CSM Framework Phase Six: Value Realization, for documenting challenges or obstacles that are [...]
Value Realization Activity Checklist
A simple checklist that is designed for use during Practical CSM Framework Phase Six: Value Realization, for ensuring that all [...]
