Scaling is tough for SaaS – but hiring is tougher
If you’re a founder or leader of a sub £5million UK B2B SaaS company that’s recruiting, you’ll already know [...]
Customer Success Training and Certification. Should you invest?
Yes… if you’re an early stage B2B SaaS company Customer Success (CS) is a long way behind sales when [...]
Customer Success Opps IS becoming Key!
I attended the fantastic Customer Success London Meetup on Wednesday. First off, a big thanks to Marcel, Anika and [...]
The Slow Rise of the Chief Customer Officer
There has been a lot of talk about the rise of the Chief Customer Officer role amongst the Customer [...]
Customer Success Job Seekers – How to Stand Out from the Crowd
There is no doubt this has been an incredibly challenging period for the jobs market. As a recruiter with [...]
CSMs – It’s been tough!……BUT…..
What’s the market like? That’s a question I’ve been asked many times over the last six months. Whilst most [...]
How Big Is The Global Customer Success Community? And Where?
I’d always assumed that San Francisco and the Bay Area would be the stand-out home of Customer Success professionals [...]
