Building CS Operations
As we are all finding our bearings in developing the next generation of Customer Success - through world class [...]
What is CS Ops?
What is CS Ops? Customer Success as a profession is a young field (and a wonderful one!), and if [...]
A broken leg: what healthcare can teach us about customer experience
Nothing like a broken leg to start thinking about Customer Experience... Two weeks ago I had an accident: simply slipped [...]
From burn-out to firing on all engines!
Burn-out. Depression. Anxiety. Sleepless nights. Exhaustion. Everything. Near the end of 2019 I hit a wall. I saw the [...]
New country, new opportunities, and new milestones
Finland, here we come! Words I never thought I would say about myself. Copenhagen is my home, Copenhagen is [...]
