Customer support and customer success are two sides of the same coin. Both are critical to the business, and both are at their best when they are being strategic and proactive rather than tactical and reactive. A positive support experience is linked to higher renewal rates, so it makes simple sense for success teams to leverage support data.
One simple yet incredibly effective way is to generate health scores from support interactions. This creates a leading indicator for support AND success, going beyond lagging indicators like surveys, to drive more actionable insights. In this webinar, we’ll highlight how mining support interactions can power more valuable health score data. And we will show how simple it is to leverage this data inside both support and success teams using cloud-based AI-powered tools. Join us to see how you can:
- Make health scores a leading, actionable indicator.
- Better align support and success initiatives.
- Leverage artificial intelligence, machine learning, and sentiment analysis to access health data quickly and easily.
Distinguished VP, Technology Ecosystems, TSIA
Chief Evangelist and Head of Solutions Marketing, SupportLogic