Our guest for February is Tae Hea Nahm and our topic is The Importance of Customer Success Management from an Investor’s Perspective. Tae Hea is co-founder of investment company Storm Ventures, which invests in early-stage B2B tech and SaaS and they’ve created around 10 unicorns in the last 20 years. Prior to this, Tae Hea was the founding CEO of Airespace, which was later sold to Cisco for $450m. If you are (or aspire to be) a CS Leader you need to understand the investor’s perspective on CS. This is one discussion you should not miss!