It’s been an interesting couple of months hasn’t it?
Break-neck hyper-growth has given way to reductions in market valuations, layoffs has created a cloud of uncertainty for SaaS companies in general and Customer Success executives in particular.
Normally we wait until the end of the year for retrospectives and prognostications.
But not this year.
10:00 AM EST – “So Now What?” – Assessing the impact of recent events, and a strategic outlook of CS going forward.
We’ve brought in an incredible panel to assess the impact of the last few months, and discuss the implications for Customer Success going forward. This kind of panel needs the right mix of experience, and domain knowledge, not to mention research and data, and that’s what we’ve brought together:
Firaas Rashid – Founder and CEO, Hook
Maranda Dziekonski, CCO, Swiftly
Peter Armaly – VP of Customer Success, ESG
11:00 AM EST – Working with Product – How can CS have a greater impact on Product Strategy and Roadmap?
This new environment we find ourselves in points to a focus on delivering value like never before. So how do we leverage what we learn from CS to build higher-value products?
Emily Garza – VP of Customer Success, Proton.ai
Jon Johnson – Principal Customer Success Manager, Global Accounts, Usertesting.com
Valentin Huang – Co-Founder and CEO, Harvestr
12:00 EST – Speednetworking
Back by popular demand, a great opportunity to meet other leaders and future leaders.