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Customer Experience Management Field Manual – Part VI: Gathering Intelligence: discusses the voice of the customer operation.

17 September 2021 @ 5:00 pm - 6:00 pm BST

Each month Jeff takes you through each core function using excerpts from his new book: Customer Experience Management Field Manual (www.cxfieldmanual.com), in a series illustrating what each function can do to enable your own CX program to grow and mature for its intended purpose.