🗓 Date: October 19, 2022
📍 Location: Boston
What is the Customer Success Festival? 🤔
The Customer Success Festival is making its way to Boston. 🇺🇸
We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges.
Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth.
What will I learn from the Customer Success Festival?
To put it simply, you will:
- Understanding the KPI’s what metrics should you be measuring to inform your CS strategy.
- Discover the best retention strategies and how to enhance customer experience.
- How CS can effectively collaborate cross-departmentally.
- The opportunity to network with CS experts in an intimate in-person setting.
- Benchmark industry insights from CS professionals across your peers.
Agenda highlights. 🔥
📍Customer success operations: when and why is it needed?
📍 Customer retention strategies to increase your ARR
📍 Metrics CS departments should track to optimize performance
📍 When and how to scale your team for success
📍 Customer success and cross-departmental collaboration
📍 Create a customer experience that can grow the bottom line
📍 Learn how to position CS as a strategic revenue driver
📍 Discover the most effective churn mitigation techniques