🗓 Date: December 1-2, 2022
📍 Location: London
What is the Customer Success Festival? 🤔
We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges.
Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth.
Speakers highlights. 🧠
Hunter is a director of customer success at e2open, passionate about customer success, with prior background in technical consulting and SaaS.
David is the Manager of Customer Success at LinkedIn, leading a team of CSMs across London & Dublin offices, managing the largest global accounts for LinkedIn Sales Solutions.
Rav has held a number of executive positions in various Enterprise Software companies over the last 20 years, most recently at Slack whereas the first UK employee he established the London office and founded the global Customer Success team.
Caroline is a proven commercial leader specializing in scaling technology to ensure partners are effective and innovative online.
Agenda highlights. 🔥
📍Enabling efficiency and creating value through digital-led customer success
📍Positioning customer success as a growth engine
📍Customer success and product: The intersection for durable growth
📍 Driving upselling and cross-selling revenue through customer success
📍 The value of cost-to-serve analysis: Measurement of ROI
📍Learning path for CSMs: Advancing to customer success leadership