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Customer Success Festival | New York

March 14 - March 15

| Free

What is the Customer Success Festival? 🤔

We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges.

Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth.

Speakers highlights. 🧠

Melissa Hatter
Enterprise Customer Success Lead at Stripe

Melissa has been building and leading Customer Success and Account Management Teams for the past 15+ years. Based in NYC, she currently leads Enterprise Customer Success at Stripe.

Tolu Lawal
Customer Success Leader at Google

Tolu is passionate about youth development, corporate social responsibility, and impact entrepreneurship.

Adham Gaama
Global Customer Success Account Manager at Microsoft

Adham is based out of New York City, focusing on accelerating and enabling customers in the Financial Services industry with their digital transformation journeys, ensuring they receive the maximum value out of their Microsoft investment.


Agenda highlights. 🔥

📍The role of customer success in expansion and renewal
📍Digital customer success maturity model
📍High touch customer success the art of relationships
📍Investing in customer success: why your board values your CS strategy
📍Fueling your CS strategy via product experience
📍Operationalizing the sales to CS handoff
📍The foolproof guide to secure retention, renewals and expansion