Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritise their account load?
Join our upcoming webinar on Thursday 27th July with Remco de Vries, Global VP at Gainsight and guest host Sofia Marrero, Head of CS, Sastrify as they discuss:
- Health scoring best practices that may need to be refreshed
- Utilising these scores to proactively and predictably assess customer needs
- Measure the efficacy against customer behaviours
We hope to see you there!