Your customer success team is directly responsible for creating happy customers – and that’s not an easy task. To make your team as successful as possible, you have to ensure you’re hiring people with a very particular set of skills and personality traits – some of which are still being defined. As a relatively new field, customer success is constantly evolving, and the skills necessary to do it well are shifting. This can make hiring extremely difficult.
So, how can you build a customer success dream team when roles are always changing? Find out during this engaging roundtable discussion with leaders from LaunchNotes, Ungerboeck, Remote Evolution, and Knock. Learn all about their strategies, including:
– Qualities that define a great CSM
– Methods to source and retain top talent
– How to motivate CSMs to do their best work