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How to Create a Self-Service-First Support Culture

2 March 2022 @ 5:00 pm - 7:00 pm UTC+0

When:  Mar 2, 2022 from 12:00 to 14:00 (ET)
Are You Relying On High-Touch Strategies For Customer Service?

Customers know what they want: service and solutions in the easiest and most efficient way possible. Companies know that. And yet, companies struggle to rally some customers around the self-service options and get to the point where they can instinctively self-serve before reaching out to your support team.

Well, it’s time to seize the potential to drive efficiency, customer satisfaction, and reduced support costs in strengthening your self-service offering.

Join our panel of experts to hear how they scaled their self-service culture – as well as how they measure success.

In addition to a great discussion, walk away knowing:

– Why some customers resist self-service offerings – and how to get them on board

– How self-service culture supports internal and external customer service best practices

– How peers overcame self-service challenges and where they’re seeing success
Let’s make them love it!

Join our panel of experts to learn how you can seize the potential of your content and let it shine.