Lisa Rowan, VP, Modern HR Strategies Research, IDC & Jamal Watkins, Digital Learning Evangelist, Adobe
About this talk
Customer education helps with customer retention, product adoption, word of mouth referrals and more – but it also allows you to empower your customers. Customer-first businesses are increasingly thinking about the experience they’re delivering and how they can improve that, including the role customer education has to play. Join this webinar to learn: – What customer education is, and why it’s important – What the benefits are of well-executed customer education – And how to implement some game-changing customer education tactics.