Great customer success managers know how to prioritize their tasks and focus on the ones that will have the biggest impact on their customers. But which tasks get you the result you want? Which strong habits help you focus on the right activities to consistently deliver excellent results for your customers?
In this webinar, we will share some practical tips and best practices for improving as a Customer Success Manager. By learning how to focus on the right tasks and increase your output, you can have a direct impact on the health of your customers and the success of your company.
What we will cover:
1. Clarifying roles and responsibilities
2. Building and leveraging a strong team
3. Creating an effective weekly plan
4. Establishing regular check-ins and managing crises
5. Developing the right mindset for success in customer success