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Part III: CX Leadership: discusses leadership, influence, responsibility and authority.

16 June 2021 @ 5:00 pm - 5:45 pm BST

Each month Jeff takes you through each core function using excerpts from his new book: Customer Experience Management Field Manual (www.cxfieldmanual.com), in a series illustrating what each function can do to enable your own CX program to grow and mature for its intended purpose.