Understanding what it means to have a service orientation, and mastering the fundamentals of service are critical to people in Customer Service, Customer Support and Customer Success, but also on sales, marketing, finance and HR.
Join LinkedIn Learning Instructors Chris Croft (Customer Service Mastery https://bit.ly/3SF01IA )and Robbie Kellman Baxter (Develop a Service Orientation https://bit.ly/3fspS8l ) for Office Hours on December 16 at 10AM Pacific. You can expect a lively and interactive discussion on the changing role of service in the organization. We’ll talk about the skills required to build rapport with customers, as well as the skills needed to gain support from peers across functional areas.
We’ll also share the attributes that make the service stars stand out, and how service mastery actually can drive up revenue, especially in down economies.
Whether you work in a large organization or fast-growing startup, whether you’re new to the field or an experienced pro, you’ll find value in this session. Don’t miss it!
This is an interactive conversation, so please add your questions in the comments below or drop them in the chat during the event!
In the meantime, check out their courses for free:
Customer Service Mastery https://bit.ly/3SF01IA
Develop a Service Orientation https://bit.ly/3fspS8l
*This is part of Robbie’s Office Hours Series for LinkedIn Learning, featuring some of her favorite instructors discussing some of the business’ most important skills.
🎙All live sessions will be recorded and accessible through this link. Please RSVP to receive notifications and access the recordings