PIMO stands for Plan, Implement, Monitor and Optimize. The PIMO model describes the steps or phases within the relationship with [...]

LAER stands for Land, Adopt, Expand and Renew. The LAER model describes the steps or phases within the relationship with [...]

Similar in concept to Customer Experience (CX) but with User Experience it is just the quality of the experience of [...]

Time to Value (TtV) refers to the calendar time taken from the start point of an initiative for that initiative [...]

Software-as-a-Service (SaaS) refers to the provision of access to a software program, where the supplier retains ownership of and responsibility [...]

A service level agreement (SLA) is a contractual obligation to provide a service to the standards laid down within the [...]

See "Engagement Model"

A "Program" is a group of projects that combine to fulfill a strategic objective. A Program Manager is responsible for [...]

A Product Manager is a professional management role within a company, with responsibility for the development, implementation and ongoing refinement [...]

Platform-as-a-Service (PaaS) refers to a packaged cloud hosted service that includes servers, storage, access and some level of software tools [...]