Latest Articles
On this page you will find all our most recent articles on Customer Success Management best practices and related subjects.
This is an area of the Success Hub we are looking for support for from the Community Members, so could you write an article on a CS-related topic or issue, or indeed do you already have an article? If so please send us it in for review and assuming it’s the right quality we will be delighted to publish it and credit you as the author.
Articles must be a minimum of 500 words in length and our ideal length would be 1,000 to 1,500 words. You can submit your articles pre-formatted and with illustrations or just as text only and leave us to do the formatting for you, just as you wish.
Securing Your First Customer Success Management Position
Overview YES there are still JOBS to be filled in CUSTOMER SUCCESS MANAGEMENT BUT... you cannot expect to just walk into a dozen or so interviews and select the [...]
Preparing for a New Customer Engagement: Part Seven
Preparing for a New Customer Engagement Part Seven (Final): Creating a Roadmap and Using Tools Creating a Roadmap Roadmap components A roadmap is simply a high level timeline that [...]
Preparing for a New Customer Engagement: Part Six
Preparing for a New Customer Engagement Part Six: Information Gaps and Engagement Strategies Managing Information Gaps What do we mean by “Information Gap”? Once you have gone through the [...]
Preparing for a New Customer Engagement: Part Five
Preparing for a New Customer Engagement Part Five: CSM Requirements, Stakeholder Information & Third Parties CSM Requirements Internal Outcomes As well as the customer’s outcome requirements your own company [...]
Preparing for a New Customer Engagement: Part Four
Preparing for a New Customer Engagement Part Four: Solution Information, Initiative Information and Outcomes 4.6 Solution information What have we sold them? Perhaps the most obvious information to discover is [...]
Preparing for a New Customer Engagement: Part Three
The third in a short series discussing the importance of preparation prior to engaging with a new customer, and explaining the key steps to take during the preparation phase [...]
