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Latest Articles2021-12-03T12:27:24+00:00

Latest Articles

On this page you will find all our most recent articles on Customer Success Management best practices and related subjects. 

This is an area of the Success Hub we are looking for support for from the Community Members, so could you write an article on a CS-related topic or issue, or indeed do you already have an article? If so please send us it in for review and assuming it’s the right quality we will be delighted to publish it and credit you as the author. 

Articles must be a minimum of 500 words in length and our ideal length would be 1,000 to 1,500 words. You can submit your articles pre-formatted and with illustrations or just as text only and leave us to do the formatting for you, just as you wish.

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Preparing for a New Customer Engagement: Part Seven

By |February 22nd, 2020|Categories: Latest Articles|Tags: , , , , , , , , , |

Preparing for a New Customer Engagement Part Seven (Final): Creating a Roadmap and Using Tools   Creating a Roadmap Roadmap components A roadmap is simply a high level timeline that [...]

Preparing for a New Customer Engagement: Part Six

By |February 13th, 2020|Categories: Latest Articles|Tags: , , , , , , , , , |

Preparing for a New Customer Engagement Part Six: Information Gaps and Engagement Strategies   Managing Information Gaps What do we mean by “Information Gap”? Once you have gone through the [...]

Preparing for a New Customer Engagement: Part Five

By |February 11th, 2020|Categories: Latest Articles|Tags: , , , , , , , , , |

Preparing for a New Customer Engagement Part Five: CSM Requirements, Stakeholder Information & Third Parties   CSM Requirements Internal Outcomes As well as the customer’s outcome requirements your own company [...]

Preparing for a New Customer Engagement: Part Four

By |February 7th, 2020|Categories: Latest Articles|Tags: , , , , , , , , , |

Preparing for a New Customer Engagement Part Four: Solution Information, Initiative Information and Outcomes 4.6 Solution information What have we sold them? Perhaps the most obvious information to discover is [...]