Coffee Bar Conversations
LIVE with Rick Adams
A series of intimate discussions about the Customer Success profession
featuring the world’s leading CS thought leaders
Welcome to our brand new format for 2021, where each event is recorded LIVE in front of an audience. During the discussion you the audience audience members are invited to submit your questions, which will then be put to the guest in the final part of the session. Each month features a different guest and a different Customer Success-related topic for conversation.
WATCH WEBINAR REPLAY
28 January 2021
My Role at PracticalCSM
Marek Malinowski
COO, PracticalCSM.com
25 February 2021
The Role of Data in Customer Success Management
Prithwi Dasgupta
CEO & Co-Founder, SmartKarrot Inc.
25 March 2021
Customer Success in the Security Industry
Dario Cavallaro
EMEAR Manager, Security Customer Success Specialists, Cisco
29 April 2021
Taking Control of Your CS Career
Jon Harris
Principal Customer Success Manager, Ably
27 May 2021
The Success Hub and the Customer Success Awards
Alex Farmer
VP of Customer Success, Cognite
24 June 2021
What Customers Care About the Most
Jessica Noble
Founder and Managing Partner, Magnetic Experiences
29 July 2021
The Role of Leadership in Customer Success
Jennifer Dole
SVP Customer Success, Fuel50
26 August 2021
Advice to New Hires in Customer Success
Kevin Leonor
Customer Success Manager, Zoom
23 September 2021
Customer Success as a Corporate Mindset
Krista Roberts
Senior Customer Success Manager, ClientSuccess
21 October 2021
The Customer-First Economy
Jared Orr
Founder, The Customer Success Whisperer Network
18 November 2021
Winning Back a Customer After a Poor Experience
Jim Buscaglio
Sr. Manager – Digital Services Delivery | Customer Success, GE Digital
