Coffee Bar Conversations

LIVE with Rick Adams

A series of intimate discussions about the Customer Success profession
featuring the world’s leading CS thought leaders

Welcome to our brand new format for 2021, where each event is recorded LIVE in front of an audience. During the discussion you the audience audience members are invited to submit your questions, which will then be put to the guest in the final part of the session. Each month features a different guest and a different Customer Success-related topic for conversation.

OUR GUESTS

Marek Malinowski

Prithwi Dasgupta

Dario Cavallaro

Jon Harris

Alex Farmer

Jessica Noble

Jennifer Dole

Kevin Leonor

Krista Roberts

Jared Orr

Jim Buscaglio

WATCH WEBINAR REPLAY

28 January 2021

My Role at PracticalCSM

Marek Malinowski
COO, PracticalCSM.com

25 February 2021

The Role of Data in Customer Success Management

Prithwi Dasgupta
CEO & Co-Founder, SmartKarrot Inc.

25 March 2021

Customer Success in the Security Industry

Dario Cavallaro
EMEAR Manager, Security Customer Success Specialists, Cisco

29 April 2021

Taking Control of Your CS Career

Jon Harris
Principal Customer Success Manager, Ably

27 May 2021

The Success Hub and the Customer Success Awards

Alex Farmer
VP of Customer Success, Cognite

24 June 2021

What Customers Care About the Most

Jessica Noble
Founder and Managing Partner, Magnetic Experiences

29 July 2021

The Role of Leadership in Customer Success

Jennifer Dole
SVP Customer Success, Fuel50

26 August 2021

Advice to New Hires in Customer Success

Kevin Leonor
Customer Success Manager, Zoom

23 September 2021

Customer Success as a Corporate Mindset

Krista Roberts
Senior Customer Success Manager, ClientSuccess

21 October 2021

The Customer-First Economy

Jared Orr
Founder, The Customer Success Whisperer Network

18 November 2021

Winning Back a Customer After a Poor Experience

Jim Buscaglio
Sr. Manager – Digital Services Delivery | Customer Success, GE Digital