Women Leaders in Customer Success 2021
hosted by Banafche Garnier
Banafche is a Customer Success training and certification expert who spends her time helping Customer Success Leaders formulate and implement watertight training, certification & CPD strategies that maximize team productivity and efficiency with a measurable ROI.
Each month our very own superstar Head of Global Sales Banafche Garnier hosts a conversation with a female leader from the Customer Success profession, recorded LIVE in front of an invited audience. Each month a different topic is selected and during the discussion you are invited to submit your own questions, which will then be shared with the guest in the final part of the session.
WATCH WEBINAR REPLAYS
Hiring and Building a CSM Team
Minna Vaisanen
Head of CS – Growth Engineering
Passionate Customer Success professional. Creates value by delivering outcomes and fast time-to-value for customers. Solves problems through innovation and strategic thinking. Can define and execute Go-to-market strategies for multinational companies and technology start-up / scale-up.
Taking Charge of Your Career and Self-empowerment
Ashna Patel
Manager of Customer Success, Ascent Cloud
Customer Success is her “inner CHI” 🙏🏽
She endeavors opportunities that challenge her to think creatively and allow her to gain ideas for growth. Her passion for Customer Success, dedication towards personal growth & genuine nature of helping others helps her build meaningful relationships with her clients, team members & those around her. Her motto is simple: “Do everything in your power to provide the best experience” & she tries to live up to it every day.
Grooming Your Team for Success
Krista Roberts
Enterprise CSM, Intellishift
An extremely organized, dedicated and determined professional with 17 years of experience in customer success, account management, sales, training and project management.
Customer Success in Cyber Security
Effie Mansdorf
Global Head of Customer Success, Illusive
Setting Up a Customer Success Team
Emily Hillier
Head of User Success, Ethical Angel
Technology Adoption for Customer Success
Laura Meyer
Technology Adoption and Customer Success Leader
Building a Consultative Approach to Customer Success
Chitra Madhwacharyula
Director of Customer Success, Couchbase
