BASIC CSM
LIVE WEBINARS
WITH RICK ADAMS
About this series
Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased from us. To be a good Customer Success Manager, therefore, requires an in-depth understanding of many different skills; from data analysis through to stakeholder management and everything in-between.
This monthly FREE series delivers an in-depth overview of one such skill each month. As with all our webinars, the events are recorded so even if at the last minute you cannot attend, you will still be sent a link to watch the recording in your own time afterwards.
WATCH WEBINAR REPLAYS HERE
Problem Solving
23 March 2022
Leadership & Negotiation
27 April 2022
Change Management Skills for CSMs
25 May 2022
Data Analysis and Reporting
22 June 2022
Meaningful KPIs
27 July 2022
Stakeholder Management
24 August 2022
Soft Skills for CSMs
29 September 2022
Time Management
26 October 2022
Stakeholder Management
23 November 2022
Influencing Business Decision Makers
21 December 2022