BASIC CSM

LIVE WEBINARS

WITH RICK ADAMS

About this series

Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased from us. To be a good Customer Success Manager, therefore, requires an in-depth understanding of many different skills; from data analysis through to stakeholder management and everything in-between.

This monthly FREE series delivers an in-depth overview of one such skill each month. As with all our webinars, the events are recorded so even if at the last minute you cannot attend, you will still be sent a link to watch the recording in your own time afterwards.

Change Management Skills for CSMs

25 May 2022

Wednesday – 5:00 PM GMT

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Data Analysis & Reporting

22 June 2022

Wednesday – 5:00 PM GMT

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Meaningful KPIs

27 July 2022

Wednesday – 5:00 PM GMT

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Stakeholder Management

24 August 2022

Wednesday – 5:00 PM GMT

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WATCH WEBINAR REPLAYS HERE

Problem Solving

23 March 2022

Leadership & Negotiation

27 April 2022

WATCH REPLAYS OF BASIC SKILLS FOR CUSTOMER SUCCESS MANAGERS WEBINARS FROM 2021

Basic Skills for CSMs 2021