Signs you are Emotionally Intelligent in your #customersuccess Practices🔥 . .
Emotional Intelligence in Customer Success [Day 2️⃣]
Yesterday I spoke about what is EQ in CS & discussed how emotions play a vital role in your Customer Relations! Today, I want to take a step further & share a few signs that can show you how Emotionally Intelligent you & others are in your CS Practices & Communications
👉🏽Why is it important?
“In a high-IQ job pool, soft skills like discipline, drive, and empathy mark those who emerge as outstanding.” -Daniel Goleman
📍An EQ skilled individual has more chances to successfully listen, react, reflect, act & process any situation: Good or Bad
📍Knowing & understanding your own & your customer’s emotions can help you be proactive as you can predict by thinking ahead
📍Your customers won’t care about you or your product until they know how much you care. It’s important to show them!
📍EQ helps you with one powerful aspect: #personaldevelopement
❓What else would you add?
❓HOW emotionally intelligent are you or others around you?