14 Tenets of Customer Success Part 2 of 5
"Tenets" (or guiding principles) Four to Six of customer success are described and explained. These are "The CSM [...]
Tenet Six: The CSM is a Consultant and an Adviser
A discussion on the sixth of fourteen tenets (or principles) of customer success management, as laid down in Chapter One [...]
Tenet Five: The CSM is a Researcher and an Analyst
A discussion on the fifth of fourteen tenets (or principles) of customer success management, as laid down in Chapter One [...]
