The Customer Research Checklist Tool Part One
First of four parts of a discussion about how to use the Customer Research Checklist Tool as a [...]
The Customer Research Checklist Tool Part Two
Second of four parts of a discussion about how to use the Customer Research Checklist Tool as a [...]
The Customer Research Checklist Tool Part Three
Third of four parts of a discussion about how to use the Customer Research Checklist Tool as a [...]
Customer Research Checklist
A series of checklists for documenting research undertaken during Practical CSM Framework Phase One: Preparation and thereafter. Includes checklists for [...]
Success Roadmap Template
A template Microsoft PowerPoint presentation designed for use during Practical CSM Framework Phase Six: Value Realization and/or Phase Seven: Engagement [...]
Engagement Reporting Checklist
A series of simple checklists designed for use during Practical CSM Framework Phase Seven: Engagement Evaluation, that provide a way [...]
Engagement Evaluation
A comprehensive tool used for evaluating the performance and activities within a customer engagement, designed for use during Practical CSM [...]
Value Realization Challenges and Changes
A tool designed for use during Practical CSM Framework Phase Six: Value Realization, for documenting challenges or obstacles that are [...]
Value Realization Activity Checklist
A simple checklist that is designed for use during Practical CSM Framework Phase Six: Value Realization, for ensuring that all [...]
Adoption Readiness Checklist
A simple checklist that is designed for use during Practical CSM Framework Phase Five: Adoption Implementation, for ensuring that all [...]
