Providing a Joined Up Customer Experience
A discussion on the importance of ensuring customers receive continuity of service between the different people, functions and [...]
Tenet Fourteen: The CSM should Do as Little as Possible – Ideally Nothing at all
A discussion on the last of fourteen tenets (or principles) of customer success management, as laid down in Chapter One [...]
From Broadway Musicals to CS Leadership
A conversation with Sarah Bierenbaum. Sarah is Vice President of Customer Success for HyperScience. Hypersience applies proprietary machine learning software [...]
