Nobody Knows the ROI of their Customer Success Managers
A conversation with David Apple. David is Head of Customer Success and Sales at Notion. Notion is a San Francisco [...]
Managing a Large Customer Success Team – Part B
The concluding part of a conversation with Matt Myszkowski. Matt is Vice President EMEA for Customer Success Services at SAP, [...]
Managing a Large Customer Success Team – Part A
The first part of a conversation with Matt Myszkowski. Matt is Vice President EMEA for Customer Success Services at SAP, [...]
Moving Your Customer Success Career Forwards – Part B
The concluding part of a conversation with Maranda Dziekonski. Maranda is Vice President for Customer Success at Swiftly, Inc.. Swiftly [...]
Moving Your Customer Success Career Forwards – Part A
The first part of a conversation with Maranda Dziekonski. Maranda is Vice President for Customer Success at Swiftly, Inc.. Swiftly [...]
Evaluating Our Customer’s Business Needs
A conversation with Kristi Faltorusso. Kristi is VP of Customer Success at BetterCloud, with over 15 years of experience as [...]
How Customer Success drives Transformation at ORACLE
A conversation with Peter Armaly. Peter is Senior Director, Customer Success for Business Advisory Services at ORACLE. Peter is a [...]
Selecting and Using Customer Success KPIs
A conversation with Heather Thompson. Heather is Head of Customer Success for Flipdish, where she leads a growing team of [...]
Lessons from My ‘Below the Line’ Management Training Experience
A conversation with Tatjana Stolzenberg, or “Taty” to her friends. Taty is a Channel Consultant and Success Leader at Hubspot. [...]
