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What is NPS and how is it calculated? – Rants&Musings with Rick Adams
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What is NPS and how is it calculated? – Rants&Musings with Rick Adams

By Success Hub|2021-04-26T09:15:42+01:00October 19th, 2020|Rants&Musings with Rick Adams|

Leading and Lagging indicators – Rants & Musings with Rick Adams
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Leading and Lagging indicators – Rants & Musings with Rick Adams

By Success Hub|2021-04-26T09:36:20+01:00September 28th, 2020|Rants&Musings with Rick Adams|

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Measuring Customer Success

Measuring Customer Success

By Success Hub|2020-02-07T18:59:56+00:00February 7th, 2020|Phase 6: Value Realization|

A discussion about the importance of measurement, followed by descriptions for the KPIs (key performance indicators) that are most commonly [...]