Providing a Joined Up Customer Experience
A discussion on the importance of ensuring customers receive continuity of service between the different people, functions and [...]
Sources for Researching Customer Information
An overview of the different sources of customer-related information that are generally available for customer success managemers to [...]
Selecting & Validating Customer Information
The difference between validated and unvalidated information and how to determine what data or information requires validation. Selecting [...]
The Customer Research Checklist Tool Part One
First of four parts of a discussion about how to use the Customer Research Checklist Tool as a [...]
The Customer Research Checklist Tool Part Two
Second of four parts of a discussion about how to use the Customer Research Checklist Tool as a [...]
The Customer Research Checklist Tool Part Three
Third of four parts of a discussion about how to use the Customer Research Checklist Tool as a [...]
Presenting Financial Performance Information
A discussion about how to present financial information to decision makers and other senior stakeholders in order to help them [...]
