Measuring Customer Success
A discussion about the importance of measurement, followed by descriptions for the KPIs (key performance indicators) that are most commonly [...]
Nobody Knows the ROI of their Customer Success Managers
A conversation with David Apple. David is Head of Customer Success and Sales at Notion. Notion is a San Francisco [...]
Selecting and Using Customer Success KPIs
A conversation with Heather Thompson. Heather is Head of Customer Success for Flipdish, where she leads a growing team of [...]
