Managing a Large Customer Success Team – Part B
The concluding part of a conversation with Matt Myszkowski. Matt is Vice President EMEA for Customer Success Services at SAP, [...]
Managing a Large Customer Success Team – Part A
The first part of a conversation with Matt Myszkowski. Matt is Vice President EMEA for Customer Success Services at SAP, [...]
How Customer Success drives Transformation at ORACLE
A conversation with Peter Armaly. Peter is Senior Director, Customer Success for Business Advisory Services at ORACLE. Peter is a [...]
Lessons from My ‘Below the Line’ Management Training Experience
A conversation with Tatjana Stolzenberg, or “Taty” to her friends. Taty is a Channel Consultant and Success Leader at Hubspot. [...]
From Broadway Musicals to CS Leadership
A conversation with Sarah Bierenbaum. Sarah is Vice President of Customer Success for HyperScience. Hypersience applies proprietary machine learning software [...]
“Culture Fit” or “Culture Add”?
A discussion about best practices for recruiting CSMs, with a specific focus on the small but importance distinction between hiring [...]
Customer Success is a Game Changer
A discussion around how the implementation of customer success concepts and best practices within an organization can make significant strategic [...]
