Tenet Ten: The CSM is a Planner and a Project Manager
A discussion on the tenth of fourteen tenets (or principles) of customer success management, as laid down in Chapter One [...]
Tenet Nine: The CSM is an Influencer and an Enabler
A discussion on the ninth of fourteen tenets (or principles) of customer success management, as laid down in Chapter One [...]
Onboarding Activity Checklist
A simple checklist that is designed for use during Practical CSM Framework Phase Three: Onboarding, for documenting the activities that [...]
Onboarding Project Plan
A tool that is designed for use during Practical CSM Framework Phase Three: Onboarding, for documenting the core details for [...]
Project & Program Management for CSMs
A conversation with Samuel Parri. Sam’s background includes various positions held at IBM, Telxon, and Cisco Systems, and has proven [...]
