Your résumé is like your market stall for a market trader. In a busy market there are very many stalls that visitors could decide to visit, but no possible way for every visitor to pay equal attention to them all. So the first job of the résumé is to attract the attention of the Hiring Manager – to get them interested enough to want to “come and take a look” at what you have to offer.
The second purpose of your résumé is to provide all the details required to enable a Hiring Manager to decide whether or not they want to short list you for the next round (informal discussion, initial interview, etc).
In performing these two slightly different duties, your résumé may possibly also need to meet a third requirement, which is to get you past any “gatekeeper” software (such as Applicant Tracking Systems or ATS) that are sometimes used by larger organizations to automate a part of the applicant selection process, and to make recommendations to Hiring Managers as to which applicants’ résumés to pay more attention to, based upon search criteria and pre-created algorithms.
However good a general copy writer you are, writing the “perfect” résumé is therefore a complex and specialist task. If you can afford to get the services of a professional consultant to help you write your résumé then that might be money well spent. If not then the next best thing might be to use our résumé template, created by Customer Success recruitment specialists and aimed specifically at the Customer Success Professional (middle tier).